Refund policy
Return & Refund Policy
Last updated: August 14, 2026
We want you to be satisfied with your purchase. We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
This policy does not limit any rights you may have under applicable consumer protection laws.
90-Day Returns
To be eligible for a return under our 90-day return policy, your item must be:
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In substantially the same condition in which you received it;
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Unused, unworn, unwashed, and unaltered;
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With its original tags and accessories, when applicable; and
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In its original packaging whenever reasonably possible.
You will also need your order number, receipt, or other proof of purchase.
These conditions apply to voluntary returns due to a change of mind and do not limit any rights that may apply to defective, damaged, incorrect, or misrepresented products.
How to Start a Return
To request a return, contact us at:
Please include:
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Your full name;
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Your order number;
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The item you would like to return; and
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The reason for your return.
Once your return request has been reviewed, we will provide you with the return instructions and, when applicable, the appropriate return destination.
Do not send your item back before receiving return instructions from us.
Please do not automatically return your order to the address shown on the original package, the manufacturer, carrier, supplier, or fulfillment center. The correct return destination may vary depending on the product and order.
Items returned without first contacting us may experience delays in processing.
Return Shipping Costs
For returns requested because you changed your mind, ordered the wrong item, selected the wrong size or color, or no longer want the product, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
If you receive an item that is defective, damaged, incorrect, or materially different from what you ordered, please contact us at thezorevi@gmail.com.
If we determine that the issue is our responsibility, we will provide an appropriate resolution and cover or reimburse reasonable return shipping costs when applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at:
To help us evaluate the issue, we may request photographs, videos, packaging information, or other reasonable evidence.
Depending on the circumstances, we may offer an appropriate solution such as:
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A replacement;
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A refund;
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A partial refund; or
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Another reasonable remedy.
Nothing in this section limits any rights you may have under applicable law.
Non-Returnable Items
Certain products may not be eligible for voluntary returns, including:
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Perishable goods;
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Custom-made or personalized products;
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Personal care or hygiene products that have been opened or used;
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Hazardous materials, flammable liquids, or gases;
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Gift cards; and
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Products clearly identified as Final Sale before purchase.
These exclusions do not apply where a return, refund, replacement, or other remedy is required by applicable law.
A discounted or promotional price does not automatically make an item Final Sale unless this is clearly stated before purchase.
If you have questions about whether an item is eligible for return, contact us at thezorevi@gmail.com before returning it.
Exchanges
We do not generally offer direct exchanges.
If you would like a different size, color, variant, or product, the fastest option is to request a return for the original item and place a new order separately.
This does not limit any rights that may apply to defective or incorrect products.
Order Cancellations
If you would like to cancel your order, contact us as soon as possible at:
We will make reasonable efforts to cancel your order before it is processed or shipped.
However, once an order has entered fulfillment or has been shipped, we may not be able to cancel it. You may instead request a return after receiving the order in accordance with this policy.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
We aim to issue approved refunds within 7 business days after accepting the return.
Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was issued and you still have not received it, contact us at:
Original Shipping Charges
Unless otherwise required by applicable law, original shipping charges are non-refundable when a customer returns an item because of a change of mind or personal preference.
If the product is defective, damaged, incorrect, or materially different from what was ordered, any applicable shipping refund will be handled in accordance with the circumstances and applicable law.
Refund Method
Approved refunds will normally be returned to the same payment method used for the original purchase.
We do not issue cash refunds for purchases made using another payment method unless required by applicable law.
Contact Us
For any questions regarding returns, refunds, damaged items, cancellations, or exchanges, contact us at: