Shipping policy
Shipping Policy
Last updated: August 14, 2026
Thank you for shopping with us. This Shipping Policy explains how order processing, shipping, delivery estimates, tracking, and shipping-related issues are handled.
Order Processing
Orders are typically processed within 2–3 business days after your order is successfully placed and payment is confirmed.
Processing time includes order verification, preparation, packaging, and transfer to the applicable fulfillment or shipping provider.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Please note that processing time is separate from shipping transit time.
Estimated Delivery Time
After your order has been processed and shipped, delivery typically takes approximately 6–9 business days.
This means the estimated total time from placing your order to delivery is generally:
2–3 business days processing + 6–9 business days shipping = approximately 8–12 business days total.
These delivery times are estimates and are not guaranteed delivery dates.
Orders may occasionally arrive earlier or later depending on the carrier, destination, fulfillment location, order volume, weather conditions, transportation disruptions, or other circumstances outside our reasonable control.
Order Fulfillment
We may work with third-party suppliers, fulfillment centers, warehouses, and shipping carriers to prepare and deliver orders.
Because of this, products may be shipped from different fulfillment locations.
If your order contains multiple products, they may:
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Be shipped separately;
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Arrive on different dates;
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Arrive in separate packages; and
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Have different tracking numbers.
You will not be charged additional shipping fees solely because an order is divided into multiple packages unless clearly disclosed before purchase.
Tracking Information
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to scan and update the shipment in their systems.
Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.
Shipping Delays
We make reasonable efforts to process and ship orders within the estimated timeframes stated in this policy.
However, occasional delays may occur due to circumstances such as:
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Carrier delays;
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Severe weather;
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Transportation disruptions;
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High order volumes;
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Fulfillment delays;
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Incorrect or incomplete shipping information;
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Supply chain disruptions; or
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Other circumstances outside our reasonable control.
If we determine that we cannot ship your order within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law, including providing any notice, cancellation option, or refund that may be required.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to correct the address before your order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
If an order cannot be delivered or is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by law.
Order Changes and Cancellations
If you need to modify or cancel an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order enters fulfillment.
Once an order has been processed or shipped, we may no longer be able to change or cancel it.
If your order has already shipped, you may request a return after receiving it in accordance with our Return & Refund Policy.
Lost or Missing Packages
If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, contact us at:
Please include your order number so we can review the shipment.
We may work with the shipping carrier or fulfillment provider to investigate the issue.
Depending on the circumstances and applicable law, an appropriate resolution may include continued carrier investigation, replacement, reshipment, or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend first:
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Checking around the delivery location;
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Checking with household members;
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Checking with neighbors when appropriate; and
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Allowing a short period of time in case the carrier's delivery scan was updated before final delivery.
If you still cannot locate your package, contact us at:
We will review the available tracking and delivery information and assist you with the next appropriate steps.
A carrier's “delivered” tracking status may be considered as part of our investigation but does not automatically eliminate any rights you may have under applicable law.
Damaged Packages
If your order arrives damaged, defective, incorrect, or with missing items, contact us as soon as reasonably possible at:
Please include your order number and, when possible, photographs or videos showing the issue.
Damaged or incorrect products will be handled in accordance with our Return & Refund Policy and applicable law.
Delivery Estimates
Any delivery dates displayed on product pages, checkout pages, order confirmations, tracking pages, advertisements, or elsewhere on our website should be understood together with this Shipping Policy unless expressly stated to be guaranteed.
Our standard estimated timeframe is:
Processing: 2–3 business days
Shipping: 6–9 business days
Estimated Total: 8–12 business days
Contact Us
For questions regarding shipping, tracking, delivery, or your order, contact us at: