Terms of service

Terms of Service

Last updated: August 14, 2026

1. Overview

Welcome to our store.

The terms “we,” “us,” and “our” refer to the operator of this online store. We provide this website, including its content, features, products, tools, and related services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer the Services to you.

These Terms of Service (the “Terms”) govern your access to and use of the Services and any purchase made through our store.

By accessing our website, using the Services, or placing an order, you agree to these Terms and acknowledge our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms limits any consumer rights that cannot legally be waived or excluded under applicable law.

2. Eligibility and Account Information

By using the Services, you represent that you have the legal capacity to enter into a binding agreement.

When placing an order, creating an account, or otherwise using the Services, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account to the extent permitted by applicable law.

You may not sell, transfer, assign, or otherwise provide your customer account to another person without our permission.

3. Products

We make reasonable efforts to display and describe our products as accurately as possible.

However, actual colors, appearance, size, packaging, or other visual characteristics may vary slightly depending on your device, screen settings, manufacturing batches, packaging updates, or other reasonable factors.

Product images may be provided for illustrative purposes.

We may modify product descriptions, product availability, specifications, pricing, or discontinue products at any time, subject to orders that we have already accepted and applicable law.

We may limit quantities available for purchase where reasonably necessary.

Nothing in this section permits us to materially misrepresent a product or limit rights that may apply when a product is defective, incorrect, or materially different from its description.

4. Third-Party Fulfillment

We may use third-party suppliers, warehouses, fulfillment providers, logistics providers, and carriers to process and deliver orders.

As a result:

  • Products within the same order may be fulfilled from different locations;

  • Items may arrive in separate packages;

  • Different items may have different tracking numbers;

  • Packaging may differ between shipments; and

  • Delivery timing may vary between items in the same order.

The use of third-party fulfillment providers does not change the fact that your purchase through this store is made from us.

Questions regarding an order should be directed to us at:

thezorevi@gmail.com

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the products included in your order.

Receipt of an automated order confirmation does not necessarily mean that we have finally accepted the order.

We reserve the right, where reasonably necessary, to accept, reject, limit, or cancel an order, including in circumstances involving:

  • Product unavailability;

  • Suspected fraud or unauthorized transactions;

  • Incorrect product or pricing information;

  • Payment authorization problems;

  • Quantity limitations;

  • Shipping restrictions;

  • Technical errors; or

  • Suspected violation of these Terms.

If we cancel an order after payment has been successfully collected and no substitute arrangement has been agreed upon, we will refund the applicable amount to the original payment method.

We may also contact you to verify information before accepting or fulfilling an order.

6. Personal Use

Unless we expressly agree otherwise, products sold through our store are intended for personal or household use.

You may not place orders using automated methods, fraudulent identities, stolen payment information, or other methods designed to interfere with our inventory, pricing, checkout, or order systems.

We reserve the right to limit or cancel orders that reasonably appear to involve fraud, unauthorized resale activity, abuse, or circumvention of purchase limits.

7. Pricing and Payment

Prices are displayed on our website and may change from time to time.

The price applicable to your order will generally be the price displayed at checkout when your order is submitted, subject to correction of genuine errors as permitted by applicable law.

Applicable taxes, shipping charges, or other charges will be displayed during checkout when required or applicable.

You agree to provide accurate and authorized payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be performed by Shopify and/or third-party payment providers.

We do not guarantee that every payment method will be available for every order.

8. Pricing and Listing Errors

Despite reasonable efforts, our website may occasionally contain typographical errors, technical errors, inaccurate availability information, incorrect prices, or other mistakes.

If we discover a material error before fulfilling an order, we may contact you to provide accurate information and, where appropriate, give you the option to proceed with the corrected order or cancel it.

If an order is canceled due to a material pricing, availability, or listing error after payment has been collected, the applicable payment will be refunded.

We will not intentionally use pricing errors or misleading product information to avoid fulfilling valid orders.

9. Shipping and Delivery

Shipping and delivery dates displayed on our website are estimates unless expressly stated otherwise.

We make reasonable efforts to process and ship orders within the timeframes communicated to you.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Transportation disruptions;

  • High-volume periods;

  • Customs or border processing where applicable;

  • Address problems;

  • Supply disruptions; or

  • Other events outside our reasonable control.

Where applicable law requires us to notify you of a shipping delay, obtain your consent to a revised shipping date, provide cancellation rights, or issue a refund, we will comply with those requirements.

Delivery estimates do not override rights provided by applicable law.

10. Shipping Information Provided by Customers

You are responsible for providing complete and accurate shipping information when placing your order.

Please review your shipping address carefully before submitting your purchase.

If you notice an incorrect address, contact us as soon as possible at:

thezorevi@gmail.com

We will make reasonable efforts to update the information before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or shipment.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply where permitted by law.

11. Lost, Stolen, or Missing Packages

If your tracking information indicates a delivery problem or you have not received your package, contact us at:

thezorevi@gmail.com

We may ask you to confirm your shipping information, check with household members or neighbors, contact the carrier, or provide other reasonable information so that we can investigate the shipment.

A carrier's delivery scan may be considered as part of our investigation but does not automatically eliminate any rights or remedies that you may have under applicable law.

We will review claims relating to lost or missing shipments based on the circumstances of the order, tracking information, carrier information, and applicable law.

12. Order Cancellations

If you want to cancel an order, contact us as soon as possible at:

thezorevi@gmail.com

We will make reasonable efforts to cancel your order before it enters fulfillment.

However, we cannot guarantee cancellation once processing or shipment has begun.

If the order can no longer be canceled, you may request a return after receiving it in accordance with our Return & Refund Policy.

Nothing in this section limits cancellation rights required by applicable law.

13. Returns and Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

We currently offer a 90-day voluntary return period subject to the eligibility requirements described in that policy.

Our voluntary return policy does not eliminate any rights or remedies that may apply to defective, damaged, incorrect, or misrepresented products under applicable law.

14. Intellectual Property

Unless otherwise indicated, the content made available through the Services, including text, logos, graphics, product presentations, photographs, videos, designs, website layouts, software, and other materials, is owned by us, licensed to us, or used with appropriate authorization.

Shopify names, logos, trademarks, and other Shopify intellectual property belong to Shopify or its applicable licensors.

Other third-party names, trademarks, and content belong to their respective owners.

Subject to these Terms, you may access and use the Services for lawful personal and non-commercial purposes.

You may not, without appropriate authorization:

  • Copy or reproduce protected content;

  • Republish or commercially distribute our content;

  • Remove proprietary notices;

  • Modify protected materials;

  • Create unauthorized derivative works;

  • Use our trademarks in a misleading manner; or

  • Represent that you are affiliated with or endorsed by us when you are not.

Nothing in these Terms transfers ownership of our intellectual property to you.

15. Reviews, Feedback, and User Content

If you voluntarily submit reviews, photographs, comments, suggestions, feedback, testimonials, or other content to us or through the Services, you represent that you have the right to provide that content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content for purposes related to operating, improving, and promoting our business and Services, subject to applicable law.

You retain ownership of any rights you already hold in your content.

You may not submit content that:

  • Infringes another person's intellectual property rights;

  • Violates privacy or publicity rights;

  • Is knowingly false or misleading;

  • Contains unlawful threats or harassment;

  • Contains malware or malicious code; or

  • Otherwise violates applicable law.

Where applicable, you must disclose any material connection, payment, discount, free product, or other incentive associated with a review or endorsement.

We may moderate or remove user content where reasonably necessary, but we are not obligated to monitor every submission.

16. Prohibited Uses

You may not use the Services to:

  • Violate applicable law;

  • Commit fraud or facilitate unlawful activity;

  • Infringe intellectual property rights;

  • Harass, threaten, abuse, or impersonate another person;

  • Submit false or misleading information;

  • Introduce viruses, malicious code, or other harmful technology;

  • Attempt unauthorized access to accounts, systems, or networks;

  • Circumvent security measures or purchase restrictions;

  • Collect personal information about others unlawfully;

  • Conduct unauthorized scraping or systematic extraction of website content;

  • Interfere with the operation or security of the Services;

  • Use stolen or unauthorized payment information; or

  • Use the Services in a manner that harms other customers, our business, Shopify, or our service providers.

We may restrict or terminate access to the Services when we reasonably believe these Terms have been violated.

17. Automated Systems and Agents

Automated systems, bots, agents, scripts, crawlers, or similar technologies may not access or interact with the Services in a manner that:

  • Circumvents technical restrictions;

  • Bypasses CAPTCHAs or security systems;

  • Conceals automated activity;

  • Places unreasonable loads on the Services;

  • Attempts unauthorized purchases;

  • Scrapes protected content at scale; or

  • Violates applicable law or these Terms.

We may use reasonable technical measures to restrict automated access.

18. Third-Party Tools and Links

Our Services may include integrations, tools, links, or functionality provided by third parties.

Third-party services are governed by the terms and privacy practices of the applicable third party.

We do not control independent third-party websites and are not responsible for their content, availability, security, or privacy practices.

You should review applicable third-party terms before using their services.

19. Relationship With Shopify

Our store is powered by Shopify, which enables us to provide the Services.

However, products purchased through our store are purchased directly from us and not from Shopify.

Shopify is not the seller of products offered through our store and is not responsible for the transaction between you and us, except to the extent Shopify independently provides a particular service or has obligations under its own applicable terms or law.

Your use of Shopify-operated features may also be subject to Shopify's applicable terms and privacy practices.

20. Privacy

Our collection, use, disclosure, and processing of personal information is described in our Privacy Policy.

Because our store is powered by Shopify, certain personal information may also be processed by Shopify to provide, secure, and improve its platform and related services.

By using the Services, you acknowledge that you have been provided access to our Privacy Policy.

21. Product Warranties

Except where we expressly provide a separate written warranty, products are provided subject to any warranties and consumer protections required by applicable law.

We do not intend through these Terms to disclaim or limit warranties that cannot legally be excluded or modified.

To the maximum extent permitted by applicable law, we make no additional warranties regarding the Services beyond those expressly stated by us.

Website availability, functionality, or information may occasionally be interrupted, delayed, or contain errors.

We do not guarantee that the website will operate continuously or without interruption.

22. Disclaimer Regarding General Information

Content on our website may include general product information, instructions, descriptions, or other informational material.

Such information is provided for general informational purposes and should not be treated as professional medical, legal, financial, or other specialized advice unless expressly stated otherwise.

You are responsible for following product-specific warnings, instructions, and safety information.

23. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to your use of the Services or purchase of products where such damages may lawfully be excluded.

Nothing in these Terms excludes, restricts, or limits liability or consumer remedies that cannot legally be excluded, restricted, or limited.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the limitations above may not apply to you.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold us harmless from third-party claims, losses, liabilities, and reasonable costs resulting directly from:

  • Your unlawful use of the Services;

  • Your material violation of these Terms;

  • Your infringement of a third party's rights; or

  • Fraudulent or intentionally harmful conduct by you.

This section does not require you to indemnify us for our own unlawful conduct, negligence, or obligations that cannot legally be shifted to you.

25. Termination

We may suspend or terminate access to the Services when reasonably necessary, including where we believe you have:

  • Materially violated these Terms;

  • Engaged in fraud;

  • Attempted unauthorized access;

  • Abused the Services; or

  • Created security or legal risks.

Termination does not eliminate obligations or rights that arose before termination.

Sections that by their nature should survive termination will continue to apply.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

27. No Waiver

Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce that provision or another provision in the future.

28. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, product-specific terms, checkout disclosures, and other policies expressly incorporated into an order, constitute the agreement governing your use of the Services and purchases through our store.

If a specific promotion or offer contains terms that conflict with these general Terms, the specific terms of that promotion or offer will control for that promotion to the extent of the conflict.

29. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent may lawfully be required.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar business transaction, subject to applicable law.

30. Applicable Law and Consumer Rights

These Terms are subject to applicable United States federal law and applicable state law.

Nothing in these Terms is intended to deprive a consumer of protections or remedies that cannot legally be waived.

Because consumer laws vary by state, mandatory rights available to you under the law applicable to your transaction remain unaffected.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Material changes will apply prospectively where required by applicable law.

Your continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Changes to these Terms will not retroactively alter an already completed transaction where doing so would be prohibited by applicable law.

32. Contact

Questions regarding these Terms, orders, or our Services may be sent to:

thezorevi@gmail.com